Enemy Number One --Dickeson

I thought Glenn was not a sophisticated manager and opted to adhere to Spencer Tucker's "Cost Estimating and Pricing With Machine Hour Rates," a sort of printer's bible at the time. Buck was wiser than Tucker.

The cover story in Business Week for February 11, 2002, on Sam Palmisano succeeding Lou Gerstner as CEO of IBM had this sidebar: "He doesn't believe in forecasts longer than a week. When he became president, IBM's monthly operations meeting went weekly. Big Blue had to build new information systems to handle the stepped-up time frame. Instead of reviewing 90-day sales forecasts, he asks managers what business they plan to close in a week. He requires a weekly e-mail on how they did."