EPMS and Survey Advantage Release Customer Survey Solution
MIDDLEBORO, MA—June 21, 2010—Enterprise Print Management Solutions (EPMS) announced today a newly developed customer survey process with Survey Advantage, a service provider offering customer loyalty and lead generation programs. Enterprise Print Management Solutions offers a full suite of estimating and production software modules for the commercial printing industry and is considered one of the premiere vendors of print MIS in North America. Now EPMS users have two ways to administer an early warning and alert system to preserve recurring revenues. In addition, the program identifies sales leads within each account and generates referrals. EPMS has developed a Survey Advantage report utility to reduce the survey administration time to less than three minutes a month.
“Our customers now have an effective way to leverage customer information to drive sales and preserve revenue.” said Craig Andersen, Chief Operating Officer of EPMS. “We are excited about the idea of offering our customers this new option which collapses the administration time to 3 minutes a month while offering a more robust fully managed solution. The nice part is that this approach enabled us to cut the price to our customers in half. ”
“The EPMS team responded well to customer needs by standardizing and streamlining the report generation process. We can now monitor and drive the process from our side.” noted Michael Casey, President of Survey Advantage. Survey Advantage’s CustomerPulse™ service enables printers to keep a “thumb on the pulse” of each print buyer.
This new utility automates the time-consuming and tedious tasks associated with maintaining an ongoing customer feedback and reporting process. Starting at $49/month this low cost, fully managed service gives printers another way to keep lines of communication open.
To view a recorded demonstration of EPMS CustomerPulse visit www.surveyadvantage.com/cpdemo or contact Michael Casey at 401-560-0311 ext 103 or mcasey@surveyadvantage.com.
About Enterprise Print Management Solutions
Founded in 1988, we have continually evaluated industry changes and issues, and have rewritten and updated our EPMS product lines to reflect the changing times and technical innovations embraced by our industry. Since our inception, we have been providing effective solutions to problems that printing companies of all sizes and types face in their daily businesses. The strength of commitment to product development is evident in the depth and scope of our integrated product suites and e-commerce solutions, in use worldwide by over 1,000 printing companies.
About Survey Advantage
Survey Advantage is the leading provider of customer research, customer retention, and lead generation programs for the graphic communications industry. CustomerPulse™ and MarketPulse™ were designed in partnership with the industry to improve productivity by helping operations manage their customer relations and overall operational effectiveness. Additional information may be obtained by visiting www.surveyadvantage.com/printers, emailing info@surveyadvantage.com, or calling 401-560-0311.
