Monson Goes ‘Undercover’ –Cagle

Monson bounced around the country visiting franchises. She didn't have any hands-on experience with the signage aspect of the business and found it to be fun and frustrating as she attempted various duties, from applying vehicle decals to rigging an exterior installation.

While no one caught on to Monson's real identity, there were some close calls. She'd spent extensive time with Scott Koehler, the Phoenix franchise owner, and had visited his franchise twice prior to the "Undercover Boss" taping.