Monson Goes ‘Undercover’ –Cagle

“He didn’t have a clue,” Monson laughs. “It was a combination of the fake tattoos, heavy eyeliner, heroin-chic makeup and more F-bombs than he’s used to me sharing.”

The FASTSIGNS' honcho reaped a number of takeaways from her experiences that were or are in the process of being implemented as changes or modifications for the company. She was floored that Koehler had to fend for himself when it came to learning the installation aspect, including training, permitting and safety standards. So, now the company is in the process of creating a corporate curriculum. Marketing and e-commerce enhancements have also been developed, in part, from Monson's interaction with franchise workers.