FedEx Office, Canon and HP Collaborate to Redefine Retail Printing

In providing its award-winning imageRUNNER ADVANCE MFP and imagePRESS digital press systems, Canon U.S.A. will also bring to the alliance a variety of advanced document imaging solutions, including its imageWARE Enterprise Management Console, which simplifies the management of installed devices, allowing FedEx Office to conduct remote monitoring and configuration of the equipment. Additionally, all Canon devices will be equipped with Canon’s imageWARE Remote service diagnostic software. Through imageWARE Remote, Canon will be able to automate the capture of meter and operational data for the devices. It also will diagnose device error conditions, and remotely update device firmware. Using imageWARE Remote, Canon will provide the highest levels of proactive nationwide service and support to FedEx Office and its customers through its extensive network of authorized service providers, including Canon Business Solutions.