For Once, the Customer's Wrong --Cagle

Near our scheduled time, we learn that the 3 p.m. appointment is still waiting to be photographed. That means the 3:10 p.m. and 3:20 p.m. are also on deck in front of us.

A woman in her late 40s, escorted by a toddler, makes trouble at the front desk, demanding to have her grandson photographed. She did not have an appointment when she initially visited the photo studio an hour earlier, but had been told by a CSR to try back in about 45 minutes, when they might have an opening. Naturally, the woman regarded this suggestion as a guarantee of a vacancy upon her return.