For Once, the Customer's Wrong --Cagle

The CSR holds firm. “I’m sorry, but we’re booked with appointments, and we’re behind schedule as it is. I just can’t fit you in,” she relays, as sweetly as possible.

The customer is furious, repeating how if she had known a vacant time slot wouldn’t be available after waiting 45 minutes, she would have gone to another place that had a 4:30 p.m. opening. The woman concludes her rant by demanding that the CSR contact her manager, who’s at home.