For Once, the Customer's Wrong --Cagle

“Are you letting that woman cut in front of us?” I whisper through clenched teeth to the CSR, using an adjective not suited for family magazines.

“My manager told me to,” the woman barks back, discreetly.

The CSR’s hands are tied. At this point, the path is clear. I need to take my grievance to the next level. About 10 to 15 minutes tick off until the woman emerges with her grandson. I lift up my toddler son and walk over to the woman.