Fulfillment Services -- Delivering Value-added

"In the early 1990s, we determined that the digitization of information and the printing industry, along with new communication technologies, presented us with an opportunity to leverage our fulfillment capabilities with the increasingly sophisticated information management services offered by our sister company, Daniels Communications," Daniels says. "Our fulfillment services became proactive rather than reactive. We didn't just receive a request, fulfill it and ship it; we married this function to our data collection activities pertaining to literature ordering and transactions, as well as information requests serving both business and the consumer. This information is analyzed and reported to our customers for use in their marketing and distribution planning.