Fulfillment Services— Are Printers ‘Getting It’?

The first three hires for a fulfillment operation should include the fulfillment manager, the warehouse manager and a warehouse/fulfillment specialist. The fulfillment manager must be able to thoroughly understand and implement the software; be capable of assisting in the sales cycle by answering technical questions and defining implementation requirements; serve as the initial customer service person; and pack and ship orders, when necessary.