Fulfillment Services— Are Printers ‘Getting It’?

THE SOLUTION: Learn the software and let a fulfillment specialist teach the client how to utilize it to improve their business model. Insist that the application be completed in the most efficient manner.

TOO MUCH DIRECT LABOR. Most fulfillment centers started in support of a printing operation can be operated with two or three direct employees and temporary labor. The first three employees serve as the base for future growth and should be fully cross-trained in warehousing, fulfillment and customer service operations. The most common problem observed in my visits is too much direct labor in the customer service, warehousing and information technology areas.