Gateway Printing -- Forging Good Relationships

"When it comes to our clientele, we maintain an open-door policy, even though it can slow things down from a productivity standpoint," Mike Peissig laughs. "Our employees are always communicating and working directly with customers. We explain processes such as prepress, have them ask questions and develop ideas with them. Our clients become enlightened and appreciative of what they've learned. It's good interaction. And it has really paid off in our developing exclusive relationships with customers."