GRACE PRINTING — BETTER LATE THAN NEVER

In a city known for its printing heavyweights, Grace Printing is a relatively small player in the Chicagoland area. It boasts just 20 employees and a commission-based sales force. Its manufacturing space is 5,000 square feet, but another 10,000 square feet is slated to be added by year’s end.

Being a small fish in a big pond, Grace Printing needed to accentuate its customer service and turnaround time. When the company bowed in 1992, K.M. Eapen, of Indian descent, benefitted from his heritage with strong customer loyalty from the sizable Indian community in suburban Chicago. Titus notes that this patronage was pivotal to the company’s early sustainability.