GRACE PRINTING — BETTER LATE THAN NEVER

“There’s a lot of huge printers and many tiny printers in Chicago,” Ajith says. “Over the years, we’ve benefitted from a high customer retention rate. We’ve been able to keep the clients we started with in the beginning. In the last few years, we were not really aggressive with our sales force. But we were still able to maintain our volume and income levels, if not higher. It’s all about service and making our customers happy.”