Graphic Arts Center -- The Quality Quotient

"We have a term 'mobilization' that we use," adds Webber. "It empowers our employees. They know that they have input into what needs to be done on a project and how it needs to be done. They are empowered to make decisions. If something is not right, they shut the press or the stitcher down. They go back to prepress and do whatever it takes to get the job right."