Graphics Innovations Extends Heidelberg Systemservice 36Plus Coverage

• Repair labor and travel, including expenses;

• Thorough Heidelberg Maintenance Inspection by factory trained service technicians, who often are able to identify and correct issues before a critical situation disrupts production; and

• Access to a comprehensive array of Intelligent Support Services. Expert technical support is only one phone call away, using a special Direct Priority Access telephone number. Around-the-clock Expert Support Team coverage is available through our Global Expert Support Team, which uses advanced troubleshooting tools like Remote Diagnostics to achieve fast problem resolution and reduce downtime.

“More and more print shops are realizing the benefits of today’s service options in protecting their investments, especially in a down economy,” said Michael Reschauer, Director, Business Development, Systemservice, Heidelberg USA. “Maintaining equipment on a regular basis is imperative to preventing costly downtime and meeting customer demands. Graphics Innovations is a good example of the positive impact that proactive and efficient service can have across an entire operation.”

The team at Graphics Innovations collaborates with Heidelberg’s Expert Service Team on a regular basis, determining what service and maintenance needs will help the company reach its business goals. “Whether it’s a simple phone call or an in-house inspection by a field technician, we trust the Heidelberg service team to keep our equipment and software up-to-date and ready for any challenges we may face,” Patterson said.

Graphics Innovations is an all-Heidelberg shop. In addition to the new SM 102 perfecting press, the company operates a Suprasetter A74 platesetter with Saphira thermal plates, POLAR cutter, Stahlfolder RFH 82 folder and an existing SM 102 perfector. The company produces general commercial work, including direct mail pieces, envelopes, newsletters, brochures and photo cards, for a variety of customers in the Richmond area. Founded in November 2003, the company employs more than 20 people.

For more information on Heidelberg’s Systemservice offerings, please visit www.us.heidelberg.com.

Heidelberger Druckmaschinen AG
With a global market share for sheetfed offset printing machines of more than 40 percent, Heidelberger Druckmaschinen AG (Heidelberg) is the world's leading solution provider for commercial and industrial customers in the print media industry. Headquartered in Heidelberg, Germany, the Company focuses on the entire process and value chain for popular format classes in the sheetfed offset and flexographic printing sectors. Apart from printing presses, the product portfolio includes plate imaging devices and finishing equipment, as well as software components designed to integrate all print manufacturing processes. In addition, Heidelberg offers a wide range of spare parts, consumables, used equipment and services, along with extensive training programs provided by the Print Media Academy. Furthermore, the Company assists its customers' investment plans by offering financing concepts.