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BY CAROLINE MILLER
When Steve Landheer's customers speak, he listens. The owner of Great Lakes Bindery—based in Grand Rapids, MI—knew that in order to remain in the trade bindery business, he had to find a way to meet his customers' increasing demand for faster turnaround.
For the past 20 years, Great Lakes Bindery has specialized in mechanical book binding. Landheer's father decided to focus on mechanical binding after a major client agreed to exclusively use Great Lakes Bindery for its mechanical binding work as long as Great Lakes invested in the necessary equipment.
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