Hall of Fame--Gillispie - A Survivor

"Yet, there is still tremendous cost in the system that could be reduced if printers and their customers could develop the kinds of partnerships we have seen emerge in other industries, where both customer and supplier work together for lower cost but mutually satisfactory profits," Gillispie explains. "When I entered this industry, customers were genuinely concerned about their suppliers' profitability and often would ask in our negotiations if we were making enough profit. They were eager to modify procedures or alter what they were doing to help us. I would like to see some of that return because I think we could do a better job for our customers if it did."