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Change Requires Pain
Which brings me to the second point: Pain is a necessary part of the program. If you want to change your operations, you must be ready to suffer for at least part of the journey. This is especially true of software, which is constantly evolving. To gain a competitive edge, you have to be willing to get involved before your competitors do. But that means you are likely to be a guinea pig for the software developers on which we all rely.
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