Do You Have What It Takes? —DeWese

So far, you should have at least 30 points. If you are below 20, then you should think about applying for a job in bill collecting. You know, banks, loan companies or credit card collections.

5. Responsiveness. You are super-fast in returning phone calls and e-mails. You respond to customers in minutes, not hours—even if they are red-hot mad and calling to complain. You are just as responsive to small accounts as you are to your largest account.