Hearing Customer Voices --Dickeson

Make a Checklist

Do you have such a checklist for the kind of work you're producing? Shouldn't you? Can we intelligently price what we're doing without similar understandings of what's expected?

This is the VOC—Voice Of the Customer, which we must match with our VOP—Voice Of the Process. What if the VOC demands more than our process is capable of producing? Using our XmR charts we should demonstrate to the client the capability of our processes and their stability. These are constraints of commercial printing that a customer must acknowledge and accept, as we do.