Heatset Web Printing -- Dead Set on Heatset

To promote such a high level of customer service, Hickory has an "open-door/open-ear" policy.

"I'm an absolute believer in team playing," says Sand. "The staff is constantly advising me on how to produce a better quality product, how to do things faster, how to do things cheaper. We encourage them to make suggestions. Hourly workers on the floor are the best ones to suggest improvements. They do the work day in and day out."