Heidelberg Remote Service Provides End-to-end Production Support

eCall minimizes interfaces and thereby further increases machine availability. If a fault occurs, the press automatically issues an error report within a minute. This contains all the data needed to eliminate the problem plus an initial error diagnosis and the user’s contact details. Upon request, the operator receives a callback promptly with a suggestion for remedying the problem. “eCall cuts response times by up to 50 percent compared with the telephone error message in the call center,” reports Michael Pfeffer, Head of the Global Expert Network/Remote Services at Heidelberger Druckmaschinen AG. “We are planning to phase in the eCall function beginning in 2009, starting first with prepress and then moving on to postpress.”