Heidelberg Remote Service Provides End-to-end Production Support

Heidelberg has been offering the Remote Service option for prepress, press and saddlestitchers since drupa 2004. Remote diagnosis enables a fast and cost-effective response to downtimes and can even prevent these altogether through regular Remote Service inspections. The result is high machine availability round the clock and thus higher productivity. “Customer feedback at drupa has shown that our Remote Service product meets the needs of the market for fast and cost-effective service solutions for all areas of production,” states Pfeffer.