Heidelberg Revises Approach to Parts and Service

Heidelberger Druckmaschinen
Heidelberger Druckmaschinen AG (Heidelberg) is, with its sheetfed offset printing machines, one of the leading solution providers for the print media industry. All over the world, the name Heidelberg is synonymous with state-of-the art technology, top quality, and closeness to the customer. The core business of this technology group covers the whole value-added and process chain for the 35 x 50 cm (13.78 x 19.69 in) to 121 x 162 cm (47.64 x 63.78 in) format classes in the sheetfed offset sector. Heidelberg develops and produces precision printing presses, platesetters, postpress equipment, and software for integrating all the printshop processes. Environmental protection has an enduring importance in this regard. Solutions for the development, production, and utilization of presses help to conserve resources, reduce emissions, and cut wastage. The Heidelberg portfolio also provides general and consulting services ranging from spare parts and consumables to the sale of remarketed equipment, and training at the Print Media Academy.

Based in Heidelberg, Germany, with development and production sites in seven countries and around 250 sales offices across the globe, the company supports around 200,000 customers worldwide. All Heidelberg presses destined for the world market are manufactured at the Wiesloch-Walldorf site in line with strict quality standards. Standardized presses in all standard format classes and folding machines for the Chinese market are produced by Heidelberg in Qingpu near Shanghai. Heidelberg presses worldwide produce high-quality print products such as business cards, brochures, posters, and folding cartons. In financial year 2008/2009, Heidelberg recorded sales of EUR 2.999 billion. As of March 31, 2009, the Heidelberg Group had a workforce of 18,926 worldwide, including 707 trainees.