Heidelberg Systemservice to Present Integrated Portfolio at GRAPH EXPO 2012

Heidelberg Systemservice also recognizes that traditional service agreements may not always fit the needs of every printer. For printers in this category, Heidelberg offers Flexibleservice, a custom-designed service program tailored to the user’s business goals and budget. The program takes into account the age, model, and utilization of equipment, defines the service elements required (maintenance, phone support, online assistance, etc.), and determines pricing based on the printer’s service history. For printers with a mix of new and old equipment, a hybrid option can be exercised, for example, by combining Heidelberg’s Full-Service Partner Program for newer presses with the flexible option for older models.