Exclusive: Kiessling on Heidelberg's Dedicated Services

PI: How are these additional services being offered in the United States from a pricing standpoint?

Kiessling: That depends on what services we are talking about. In terms of Performance Services, there first has to be a performance analysis or performance check to target the bottlenecks and process breaks. We try to do those performance checks in a very fast and standardized way to give printers a status quo of where they stand today. Based on that, it depends on the scope and depth of the project, and who is involved. Is it a business consultant or is it a technical specialist?