Exclusive: Kiessling on Heidelberg's Dedicated Services

Our mission is to support our customers to be competitive and successful long-term. When we looked at those challenges and the success criteria—what defines success for a printer, we came up with some areas which are well known, but still important to keep in mind.

The first success criteria, and to us the foundation for success, is having the right technology. Having the right technology gives you a certain level of productivity, a certain reliability and quality level. Second, is the need to keep this technology up and running, 24/7, 365 days a year. The pressure on uptime and availability is increasing because machines have become more productive and printers tend to have fewer machines in operation than in the past. That means every machine has to be up and running in order to get the work out. A press like an XL 105 typically runs in a multi-shift operation. So the pressure on uptime, around the clock, is higher.