Exclusive: Kiessling on Heidelberg's Dedicated Services

PI: Talk a little bit about what each of those services are and how they differ.

Kiessling: Technical Services are the Systemservice offerings we have today, which basically covers four different areas. You have the technical service; somebody has an issue, and the service technician goes there and fixes the problem. We have our service contracts, our Systemservice36plus offering, all the partner programs. Number three is all of our remote services, where we believe we have a very strong and powerful backbone. Number four is the spare parts availability around the world within a given time window. Those four areas make up Technical Services, and we believe we are well-positioned there. We have more than 4,000 service technicians in the field worldwide, so we have the biggest service organization in the industry. The remote service backbone we're using is Web-based, so we feel we have a very strong platform there to base our remote services. On the parts side, we have facilities worldwide to assure spare parts availability the very next day.