Exclusive: Kiessling on Heidelberg's Dedicated Services

Let me stress four areas in terms of what Performance Services mean. First, certainly is any service supporting productivity optimization, productivity improvement. Getting more out of the existing equipment or the current setup of the company. This may have to do with people, the machine itself or with other issues within a company. So, basically everything around overall productivity. Second—and I'd rather keep it separate, even though they overlap—everything to do with process improvement or process optimization. Lean manufacturing in the printing industry, which is not only limited to production, but also includes the administrative areas. When we talk with customers now, they say they want help focusing on lean manufacturing and process improvement. That can range from a business consulting project, where we help to identify weaknesses in the material flow or the processes around a printing press, up to and including a full Prinect integration project where we automate their processes.