HGI Co. — Completing a Triple Play

"Success comes from providing added value to customers. But it has to start with the employees," the company's top exec asserts. At HGI, that means providing a comprehensive benefits package and stressing continuing education and safety. Regarding clients, HGI reps spend a lot of time listening to--not selling--them to ensure the printer can satisfy their short-term and, perhaps more importantly, long-term goals, according to Faust.