HGI Co. — Completing a Triple Play

Jobs are tracked from estimating through to shipping in the PSI system, so CSRs can rely on it to keep tabs on work in progress, particularly when it is being produced by the other facility, Miglio notes.

Any functions that make logical sense to extend across the whole organization--including human resources, administration, IT, prepress, quality control, maintenance, shipping and receiving--have been set up as unified departments, Faust reports. Next up is moving to a single telephone system, so when people are paged, the request will be heard throughout all the facilities.