HOF 05 Something to Prove -- Michael Marcian

A Balanced Approach

It was French who helped mold Marcian's professional career and executive style. "Ben always taught us to look at problems from a customer's point of view, the employees' point of view, the salesman's point of view and the company's point of view, and try to have a balanced approach to dealing with them," he says. "You need to take the employees' needs and motivations into account, and also do whatever it takes to satisfy the customer."