Process Integration — Executing the Triple Play

“Today, we’re approaching our customers with the question: ‘What is your need?’ and trying to better understand their business rather than spewing to them about the various pieces of printing equipment we have,” he notes. “We’re trying to understand the customers’ needs, wants and desires, then looking to align them with service offerings from Padgett. They are looking for us to come back to them and say, ‘Here is your optimal manufacturing plan.’ ”