INDUSTRY USER GROUPS -- For Users, Not Losers

"Readers submit answers via e-mail over the next few days, and on the following Wednesday we sort, compile and publish all the replies, sometimes with further elaboration by Heidelberg technical experts," he reports. "Users find this to be a great way of getting answers on a timely basis without having to sort through the dozens and dozens of e-mails, relevant or not, that other online media, such as listservers, often produce."