Ink Isn't Just Ink . . .

It's this level of service that Gilson says filters into his purchasing decisions—and his choice to use a given ink supplier. "Whenever there's a problem, no matter how small, Kohl & Madden is here to help. For example, chalking—other suppliers might not respond to a chalking problem, leaving you up in the air. They'd just assume it's a problem with the press, not the ink," says Gilson, noting that his ink supplier doesn't leave him in the air—he gets support across the board.