Intelligencer — One-stop Initiative

By then, Steve Brody, Intell president; Julie Butler, MIS manager; and Mark Newkirk, customer service manager, had joined the team as well. With all functional areas of the company represented, the decision to purchase the Videojet SR50B was unanimously confirmed.

Prior to its installation in June 1997, Stief recalls, "Our first shift operator, Steve Nemith, went through the operator and technical training courses at Videojet's headquarters in Wood Dale, IL. From the moment it was up and running, the SR has been super reliable. Steve has gone on to train the operator of our second shift, and our third shift operator is presently in training, so we'll soon be running 24 hours a day. We were really surprised, as we had heard that these systems were not user-friendly," he adds. "Our concerns were completely unfounded."