Special Report: Offset and Beyond -- Today's Model: Distribute-Then-Print

Implementing quality systems, leveraging technology and investing in automation can’t be emphasized enough. These are just some of the best ways we have found to reduce our waste, floor space and head count as quickly as possible.

Last, but certainly not least, is to not take your best customers for granted. The best defense against losing your best clients is to proactively give them the same price breaks and service levels as your prospects. Major customer stabilization is critical in times like these, and frequent customer satisfaction metrics really helped us get in front of any potential challenges.