What do you do? Painstakingly track down the erroneous manuals, fix them, then send them back?
Yeah, right.
"Nobody ever chases down and updates the 100 copies that were distributed," notes Gerry Thornton, director of information services at Lehigh Press in Cherry Hill, NJ.
Now, picture this scenario. Instead of printing and distributing manuals, you post all of the pages electronically in a single area accessible only to your employees. Using a Web browser, they can call up the information on their computers—information that you can update quickly and easily whenever you want. All you need to do is design the pages as you would a Web site—using the same standards and protocols—but, instead of posting the pages to the Internet, you post them to your private network.