INVESTING IN HUMAN CAPITAL — VALUABLE COMMODITIES

Also, in response to employees’ suggestions, Suttle-Straus made changes to its shifts, implemented a quad shift (three days on, four days off) and offers shift premiums for less desirable shifts.

Making sure employees feel appreciated is another detail that is important to the Suttle-Straus management. “We recognize employees for achieving service and craftsmanship levels,” Haas says. “We celebrate special occasions like having a record month in sales or setting production records. This has really helped us attract and retain good people.”