ISO 9002 registration?The F.P. Horak Co.

"It was amazing how much awareness was created in two days," Krzyminski says.

Room for Improvement
Horak didn't score high marks in all areas, however. The auditor pointed out some minor non-conformances, such as maintenance (element 4.9)—that is, the preventive maintenance of equipment.

While Horak kept records of maintenance and acknowledged maintenance in the quality manual, the auditor expected written procedures that stated who is responsible for maintenance, how often it happens, and what it entails. Horak didn't have these procedures. So Krzyminski will prepare them in time for the actual audit.