ISO 9002 registration?The F.P. Horak Co.

Not all of the auditor's remarks were surprising. He noted flaws in element 4.7, control of customer-supplied product, confirming the internal audit's findings.

Horak's written procedure for element 4.7 states that customer-supplied product, such as film, must go through the receiving department, where it is inspected and verified. But this didn't always happen.