ISO 9002 registration?The F.P. Horak Co.

In addition to major non-conformances, the council also discussed minors. One minor non-conformance was that employees couldn't summarize Horak's quality policy. The Quality Council suggested displaying small posters, explaining the policy, prominently.

Dust had a few ideas of his own. "Tim is going to reissue the quality policy to the management team and explain that they are responsible to disseminate it to the rest of the workforce," Krzyminski says.