"It Was Like Watching Television"

NEW YORK—A generation of Americans will remember where they were on the fateful morning of September 11, 2001, a day in which hatred lay two glorious New York buildings in ruins and burned a swath into a Washington landmark, costing thousands of people their lives.

For Tim Plumer Jr., business development manager for ePaper solutions at Adobe Systems, the day began uneventfully. He had scheduled a meeting to showcase Adobe Acrobat for Viacom at 42nd and Broadway, and was preparing a visual presentation when someone entered the room and announced that one of the World Trade Center towers had been struck by an airplane.