It's Time to Track Errors--Dickeson

The health services industry has an error record worse than printing. But they bury their mistakes, while much of the time we must redo and remake our boo-boos.

In commercial printing, in common with medicine, we have millions of customers with an amazing array of demands. And we also have thousands of practitioners. Communication of customer/patient needs and demands, the raw materials, equipment, training, technologies, interpretations and complexities are almost beyond the grasp of mortal printers and physicians. It's an environment that breeds mistakes and dissatisfactions.