It's Time to Track Errors--Dickeson

Yes, we all have attention lapses, get a bit careless from time to time. There's no known system that's going to correct all of that. But if we can get a measure of accountability in place, we can identify mistake-prone people and either retrain or move them to another position.

There's an old parlor game called "Gossip." Recall it? It's where one person whispers a secret in the ear of A, A in turn whispers it to C, C to D, D to...and when N restates it to the originator it's substantially distorted. Customer specifications enter a requirements "gossip" circle at the printing plant and the product doesn't fulfill the customer's requirements. And which person or persons in that gossip circle changed the meaning by omission, commission or interpretation? Who's accountable?