It's Time to Track Errors--Dickeson

Errors and rework in commercial printing may cost the printer, on average, an amount equal to 20 percent to 30 percent of Value Added Sales each year. There is no known data to validate this statistic. However, every knowledgeable expert and experienced commercial print manager confirms this range. It is consistent with the expressions of both W. Edwards Deming and Philip Crosby—respected scholars in the field of quality. Some years ago a special committee of the Graphic Communications Association made a detailed analysis of several commercial printers and reached a corroborative conclusion.