It's Time to Track Errors--Dickeson

For a quarter of a century I've preached: "Until you measure, you can't control." We know that when we do measure, action follows. The health industry measured and reported. Actions are taking shape. We're talking about "quality" in print production. By "quality" we mean conformance to customer requirements. Even though we can't assess the full monetary impact, at least we can begin to classify and quantify accountability, the "Who, What, Where, When and How" of print production mistakes.