2009 Printing Industry Hall of Fame: The Industry Stage

"She really cares about them, and not just on a work level. That's why they're so loyal," Fleming notes. "As an employer, I talk to her quite a bit about having to make hard business decisions in tough economic times. She's always looked to treat her employees with as much compassion as possible."

Perhaps Green took a page from the book of Bob Lindsay, a 45-year salesman with the company. Lindsay, a former Marine, amazed Green with his eloquence, respect and gentlemanly charm. "He would call on customers and spend a few minutes talking with the receptionist, asking about her husband and kids," Green remarks. "The way he communicated with people left a lasting impression on me."