JAPS-OLSON -- Service With a Smile

"Our goals are no different than they've always been," he adds. "We want to grow in a reasonable and profitable manner so that we can continually reinvest in our work force and in our equipment—all to better serve our customers. The best yardstick of success is if, at the end of the day, you have more clients and if you're doing more work for them, day in and day out."